IMG_9911.jpg
 

FREQUENTLY ASKED QUESTIONS

You've got questions, we've got answers. Everything you need to know about how we work.

 
 
 

PRICING & POLICIES

What is your pricing?
We approach every customer's project as a collaboration. The cost of all Photo Shoots & Projects is determined by the type of Service, Scale of Project, Number of Finished Images, Turnaround Time, and Usage. Most services will require a specialized quote. Our Packages cater to our most popular services and include Shooting Time, Equipment, Post Production Time, and Gallery Hosting:

Family & Children Package - starting at $350:

  • Photographer, Equipment, & Transportation
  • 30 min Pre-Shoot Consultation
  • 2hr Shoot with Photographer
  • 5hr Full Post Production Finishing Services
  • 24 Finished Images, minimum 50-75 image options. 
  • Web Mobile Social Sharing License & Home Printing License
  • Personal Image Gallery with Sharing & Download access for six months
  • 10 Business Day Standard Turnaround. 

Family Events Package - starting at $500:

  • Photographer, Equipment, & Transportation
  • 30 min Pre-Shoot Consultation
  • Up to 5hr Shoot with Photographer
  • 5hr Full Post Production Finishing Services
  • 48 Finished Images, minimum 75-100 image options.
  • Web Mobile Social Sharing License & Home Printing License
  • Personal Image Gallery with Sharing & Download access for six months
  • 10 Business Day Standard Turnaround

What Corporate & Small Business Events coverage Packages & Pricing do you offer?

Corporate & Small Business Events - Social Media Package - starting at $1500:

  • Photographer, Equipment, & Transportation
  • 30 min Pre-Shoot Consultation
  • 5hr Shoot with Photographer
  • 5hr Full Post Production Finishing Services
  • Up to 24 Finished Images included - 72dpi, web-ready. 
  • Web Mobile & Social Sharing License
  • Personal Image Gallery with Sharing & Download access for six months
  • 2 Day Rush Turnaround

Corporate & Small Business Events - Royalty Free Package - starting at $6500:

  • Photographer, Equipment, & Transportation
  • 30 min Pre-Shoot Consultation
  • 5hr Shoot with Photographer
  • 5hr Full Post Production Finishing Services
  • Up to 24 Finished Images included - 72dpi, web-ready. 
  • Royalty Free Unlimited License
  • Personal Image Gallery with Sharing & Download access for six months
  • 2 Day Rush Turnaround

What area do you serve?
Lobo Jones Productions primarily serves the NY/NJ/CT Tri-State Area. Any booking outside of our Definitive Area of Service (locations requiring in excess of 1 hour travel time from Brooklyn, NY) will be subject to an additional travel fee. Beach shoots, snow shoots, water shoots are subject to an additional Special Location Fee.

Are you insured?
Yes! We value the safety of our clients and the sanctity of your homes, businesses, & venues. As such, Lobo Jones Productions carries a $1 Million General Liability insurance policy provided by Taylor & Taylor on all shoots. Details available upon request.

How do I book a photo shoot?
At the bottom of each specific Service page is a contact button. Fill out the attached form, select your desired shoot date, and submit. In a short amount of time you will be contacted with information with how to confirm your photo shoot, sign a Service Agreement, and pay your Booking Deposit.

How much is the Booking Deposit?
A 50% deposit of the total service charge is required at the time of booking.

Are Cancellations & Refunds available?
Cancellations will only be allowed if notified within 48hrs of the scheduled shoot date. Re-schedules due to cancellation or extreme weather must be made within (30) days of the originally scheduled shoot date. No Refunds.

What is a Finished Image & how many will I receive?
A Finished Image is a photograph that has been polished and brought to life through the Post Production process. You will normally have many options from your shoot, though you will receive only a limited amount of Finished Images:

  • Family & Children: 24 Finished Images, minimum 50-75 image options. More images available for additional charge.
  • Corporate & Small Business Event Packages: 24 Finished Images, minimum 50-75 image options. More images available for additional charge.
  • All Other Services: customized to each project.

What is turnaround time?
Turnaround time is the amount of time from the end of the shoot until delivery of your final Finished Images. Turnaround time varies depending on each shoot, but on average:

  • Events Services: 2-3 days regular, rush processing available for additional charge.
  • All Other Services: 10 business days, rush processing available for additional charge.

What is a Web Mobile & Social Sharing License?
Our most requested license package for Corporate & Small Business Events includes exclusive unlimited usage rights for web, mobile, & social media application. Use your images in perpetuity on any and all digital platforms including corporate websites, blog articles, Facebook, Instagram, and Twitter channels. Images are delivered web-ready at 72-dpi and priced at a fraction of the cost of stock image services such as Getty Images and Istock - with no subscription required. Our Web Mobile & Social Sharing License is designed to provide quality imagery at affordable prices that meets the most common needs of our clients. Why pay for more than you need?

What is a Royalty Free Unlimited License?
Royalty-Free Unlimited Licenses are priced based solely on the size of the product you need, not the specific use. You pay one flat license fee, and do not have to pay any additional royalties on a use-by-use basis. Once you license a royalty-free product, you may use it multiple times for multiple projects without paying additional fees. Royalty-Free pricing is based on Getty Images current rates with a Full Resolution Print-Ready 300dpi photo running at $500/image and does not include Shoot or Post Production fees. Our Royalty Free Unlimited License includes exclusive permitted usage for the following:

Commercial or promotional projects in print media, digital media and items for resale, including:

  • Newspapers, magazines, books, newsletters, brochures, catalogues
  • Bilboards
  • Product Packaging
  • Prints, posters, postcards, greeting cards, wall decor
  • Websites
  • Corporate Presentations, videos
  • Commercial films, TV, or theatrical presentations
  • Web and mobile applications, social media sites
  • Email, e-books
  • Software applications and video games
  • Calendars, mugs, t-shirts

Electronic templates including:

  • Website and design templates
  • Brochures
  • E-greeting cards
  • Business cards
  • Customizable, print on demand services

Unlimited Hard Copy Reproduction

Term of License: Perpetual

What License option is right for me?
Our packages are designed to meet the needs of a majority of our customers. Many of our most popular packages include images with a resolution suitable for social media sharing and even Home Printing - up to 11x17. We strongly encourage our clients to select a license that fits the need of their usage. For example, a Royalty Free Unlimited License covers a wide and broad range of usage as small as using an image for an office slideshow presentation to posting an image on Facebook to using it for a billboard advertisement in Times Square or a global print advertisement campaign - as such pricing for a Royalty Free Unlimited License is extremely expensive. Unless your usage needs are that expansive, we recommend a more discreet license option. We are happy to craft a custom License Agreement based on your needs & budget.

How does copyright work of my images work?
For all Licenses, Copyright of all images remain with the Photographer and all images may be used for portfolio or promotional purposes by the Photographer. This process allows us to offer lower prices for higher quality photography. 

 

BACK TO TOP


THE SHOOT

When do you arrive at the shoot?
We generally will arrive 15-30 minutes before the scheduled shoot time. We use this time to analyze the space and strategize a game plan for success. This time is not charged towards your hourly allotment.

What do you wear to the shoot?
We strive to present ourselves in a professional and personable manner. In the lead up to your event, we will ask what the appropriate attire is for your shoot and dress accordingly.

Do I have to be present at a shoot?
No. For events, you may be an organizer and not actually present or available for the event. In such a case, we will ask that an On-Location Contact be provided so that we may coordinate logistics & specific requested shots.

How long does a shoot last?
Every shoot is different. Most Family & Children or Portrait shoots last (2) hours. Events average about (5) hours but can run shorter or longer.

Do I have to provide food or drink for you?
No, you do not have to provide food or drink. 

How do group shots work?
Groups shots require a large amount of coordination and in some cases extra equipment. It is important to notify us of the need for a group shot in the Booking stage of your project. For event shoots, group shots are more successful in the beginning of an event.

 

BACK TO TOP


PROOFING & DELIVERY

What is proofing?
Proofing is the process by which our clients can select their Favorite images from a photo shoot. These selections then undergo Post Production and are delivered as your Finished images. All shoots include a custom personal gallery that makes proofing as simple a single click. You will receive an email with a link to your gallery when your photos are ready for proofing.

What is Post Production?
The artistry of photography is two-part: Photography & Post Production. Similar to the film development process, Post Production or Finishing can be considered the "digital darkroom." It's where we use all our tricks, techniques, & talent to bring a photograph to life. 

How do I get my photographs?
Each photo shoot includes a Personal Image Gallery. After completing the Post Production process, you will receive an email notifying you that your Finished Images are ready for you. Or you can reach the client gallery main page by clicking on CLIENT ACCESS at the bottom of any page.

What features are included with my Personal Image Gallery?
You can share your images via popular social media services, download your photos, and even purchase prints - all right from your Personal Web Gallery. All galleries can be password protected, allowing each client control over who can see their photos. Personal Image Gallery access is available for six months from the date of delivery & then expires automatically.

Can I purchase prints of photographs from my shoot?
Yes! Prints are available for purchase for all photos in your gallery.

Why should I purchase prints from you instead of printing them myself?
You've made an investment in our photography services and we are dedicated to providing you with beautiful images straight down the line - from shoot, to web, to print. Our print fulfillment services ensure that your prints capture the color, depth, and richness of the original photograph as intended by your photographer. You hired an artist to make your photographs, don't accept anything less to print them.

 

BACK TO TOP


PAYMENT

How does payment work?
Payment varies for each Service type:

  • Family & Children: a 50% deposit is required at time of booking & remaining 50% payment is due at photo shoot.
  • Events, Small Business, & Corporate: Full payment is due within (30) days of the shoot date.
  • Lessons: Full payment due at signup.
  • Prints & Fine Art: Full payment due at order.

Cash & all major credit cards are accepted. Checks should be made out to: LOBO JONES PRODUCTIONS, LLC.

 

BACK TO TOP


LESSONS & SKYPE SERVICES


What services are available via Skype?
We offer a variety of services via Skype including portfolio reviews and personal photography lessons:

  • Portfolio Reviews - get insightful feedback & critique on your project. 60 minutes. 
  • Single Lessons - Choose from a variety of specialized skills & topics that will help you enhance your photography. 90 minutes.
  • The Four Pack - Four of our most popular Single Lessons covering the foundations of photography at a 10% discount. 90 minutes each.
  • The Semester Package - our custom designed photography course will take you from your first shutter click to your first gallery show. Eight 90 minute lessons at over 20% off regular price & access to Student-Only articles, videos, tips & tricks.

When are lessons available?
Please see availabilities below:

  • The Semester Program - runs 8 consecutive weeks, every Fall from September to November & from February to March. Available - Tuesdays, Wednesdays, or Thursdays at 7pm or 9pm.
  • The Fundamenatal Four - runs 4 consecutive weeks, every Fall from September to November & from February to March. Available - Mondays at 7pm or 9pm.
  • Single Lessons & Portfolio Reviews - available by appointment only. Please contact eric@lobojones.com prior to purchase to setup an appointment. Purchase requires date, time, & confirmation code. See current selection of single session lessons.

What is required for Portfolio Reviews Via Skype?

  • A free Skype account is required for all Portfolio Reviews & Personal Photography Lessons. Please be sure to check Skype's minimum system requirements.
  • Webcam
  • High Speed Internet Connection

What is required for Lessons Via Skype?

  • A free Skype account is required for all Portfolio Reviews & Personal Photography Lessons. Please be sure to check Skype's minimum system requirements.
  • Webcam
  • High Speed Internet Connection
  • Manual Camera - DSLR or SLR or Micro Four Thirds
  • 50mm Lens - the key to unlocking your creativity & the fundamental photography lens. Available for less than $120. Please see our Canon & Nikon recommendations.
  • USB Thumb Drive or External Hard Drive - for archiving and backing up photographs.
  • Free Adobe Creative Cloud Trial Subscription - Photoshop & Lightroom (please see minimum system requirements).

How do I ensure the best Skype experience?
Lobo Jones Productions utilizes a Highspeed 50mbps Ethernet connection to provide a rich and trouble free Skype experience. To avoid interruptions of service on your end, be sure to position yourself where your Wi-Fi signal is strongest & free from obstruction.

Are Cancellations & Refunds available?
Students enrolled in a Four Pack or Semester Package course should approach the lessons as any normal class. There are no refunds for missed classes or cancellations. Classes end promptly after 90 minutes, lateness cannot be made up on the end of the lesson. A student may be permitted to withdrawal from a Four Pack or Semester Package if notification of no less than (7) business days is given via email. Ceasing to attend class does not constitute a withdrawal. In the case of withdrawal, a refund will be granted as follows:

  • Prior to the first session—100% refund.
  • Student withdraws after one or two sessions of a course with six or more sessions—75% refund. No refund thereafter.
  • Student withdraws after one or two sessions of a four session course—60% refund. No refund thereafter.
  • Student withdraws after more than two sessions of a four-session course—no refund.
  • Student has attended any session of a one- to three-session course—no refund.

 

BACK TO TOP


FINE ART

What edition are your Prints?
All Archival Photographic prints are open edition - they are not signed or numbered and may be printed again in the future..

What edition are your Museum Quality Plexi Pieces?
All Museum Quality Plexi Pieces are one of a kind, include a Certificate of Authenticity, and are signed by the Artist.

Are Framing Services available?
Lobo Jone Productions does not currently provide framing services. 

What is your Refund & Return Policy?
All Archival Prints & Museum Quality Plexi Piece sales are final, no returns, no refunds.
 

BACK TO TOP